Chatbit
Chatbit is a shared team inbox for WhatsApp, Instagram, Facebook Messenger, SMS and website chat, with broadcasts, chatbots and AI replies in Arabic and English.
At a glance
Updated 30 October 2026
- Channels
- WhatsApp, Instagram, Facebook Messenger, SMS and website chat
- Meta’s official Business Platform, with your verified number
- Team
- Shared inbox, assignment, private notes and saved replies
- Automation
- Broadcasts and chatbots that hand over to a person
- AI
- Suggested replies, summaries and Arabic–English translation
- Plans
- From KWD 29 a month
Five channels. One inbox.
Every message lands in the same place, on the same contact record, whichever channel it came from.
- SMS
- Website chat
Built for teams that answer customers all day.
Shared inbox
Assign and transfer conversations, mention colleagues, add private notes and saved replies, and see when someone else is already replying.
Official WhatsApp
Connect your numbers through Meta’s official platform, with approved templates, delivery and read status, and WhatsApp calls. Several agents can share one number.
Broadcasts
Send approved WhatsApp templates, push notifications or emails to selected contacts now or on a schedule, and see who received, read and tapped them. WhatsApp broadcasts go only to people who agreed to hear from you.
Chatbots and workflows
Build menus, questions and conditions visually. Hand over to a person when needed, or let an AI agent answer from your own knowledge base.
One contact record
Every channel’s history on one contact, with labels, custom fields, imports, segments and suggestions to merge duplicates.
Reports and routing
Response times, message volume, agent workload and customer ratings, with routing rules, queues and response-time targets.
Mobile app
Read and reply on Android and iPhone, with the same notes, labels and AI help as the web inbox.
Your own server
Conversations are stored on a dedicated Macrosbit server and are not shared with other customers.
AI in Arabic and English
Suggested replies arrive as drafts. Summaries and instant translation help every agent answer in the customer’s language.
Plans
All plans include the shared inbox, the mobile app and Arabic and English. Add seats and AI credits as you need them.
| Plan | Price | Made for |
|---|---|---|
| Starter | 29 KWD a month | Small teams starting on WhatsApp |
| Business | 69 KWD a month | Teams answering on every channel |
| Pro | 120 KWD a month | Larger teams and connected systems |
| Enterprise | Custom quote | Custom needs |
Questions people ask
Does Chatbit use the official WhatsApp API?
Yes. It uses Meta’s Cloud API, so you keep your verified number, approved templates and delivery statuses.
Can several agents use one WhatsApp number?
Yes. The whole team works from the shared inbox on the same number.
Can we send bulk WhatsApp messages?
Yes, as template broadcasts to contacts who opted in to hear from you.
Which channels are included?
WhatsApp, Instagram, Facebook Messenger, SMS and a chat widget for your website.
Does it work in Arabic?
Yes. The inbox, chatbots and AI all work in Arabic and English, with translation between the two.
How much does Chatbit cost?
Starter is KWD 29 a month, Business KWD 69 and Pro KWD 120. Enterprise is quoted for custom needs.